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Satisfaction Survey:
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Response Time Queries*
Exceeds expectations
Meets expectations
Does not meet expectations

Contact Availability and communication channels 
Exceeds expectations
Meets expectations
Does not meet expectations

Complaint handling (assistance, exchange, failure, returns, etc ...)  Exceeds expectations
Meets expectations
Does not meet expectations

Service staff is attentive and helpful Exceeds expectations
Meets expectations
Does not meet expectations

Flexibility in negotiations  Exceeds expectations
Meets expectations
Does not meet expectations

The representative is helpful and has served you well  Exceeds expectations
Meets expectations
Does not meet expectations

Quality of products  Exceeds expectations
Meets expectations
Does not meet expectations

Transport system and delivery  Exceeds expectations
Meets expectations
Does not meet expectations

Deadline  Exceeds expectations
Meets expectations
Does not meet expectations

Adequacy of packaging we use  Exceeds expectations
Meets expectations
Does not meet expectations

Product customization  Exceeds expectations
Meets expectations
Does not meet expectations

Payment method  Exceeds expectations
Meets expectations
Does not meet expectations

Installation Manual  Exceeds expectations
Meets expectations
Does not meet expectations

Credibility  Exceeds expectations
Meets expectations
Does not meet expectations

Hand to help in the best solution for new developments  Exceeds expectations
Meets expectations
Does not meet expectations
 
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